Choosing the right provider when outsourcing your IT is a big decision: at Lucid, we understand that it might feel daunting, and that you might have initial concerns or questions about the process. In this blog, the team have put together their responses to the most common worries that we have heard from our clients, demonstrating that outsourcing IT can actually be a very pleasant and productive experience!
“I’m worried that an external IT provider won’t understand my business.”
This is such an understandable concern — your brand is built around your expertise, and nobody knows your business better than you. At Lucid, we pride ourselves on getting to know each individual client — their priorities, needs, goals and USP — so that we can tailor their IT provision to their precise business needs. This allows you to focus on what you do best, safe in the knowledge that your IT is in the hands of experts who are working towards the same aims.
“We are a small business — do we have the budget for outsourcing?”
IT outsourcing might be cheaper than you think. It requires none of the upfront cost of establishing an in-house team, whilst still allowing you to access the forefront of technology and innovation. Many outsourcing providers will offer a variety of packages or scaled services, so you can commit to a monthly or yearly cost that suits your business.
“Communication is key for us — can we prioritise that when IT is provided externally?”
Of course! At Lucid, we work with each client to establish specific expectations. We offer measurable services, with clear consequences for not living up to the agreed response times. Our services are consistently excellent, and we are proud to hold ourselves accountable to every client.
“I’m not very tech savvy, so how will I communicate with our new IT provider?”
A good IT provider will make sure that you understand exactly what they are talking about without using unnecessary jargon or being patronising — you deserve to have oversight on every area of your business, including IT. At Lucid, we avoid jargon and techno-babble, offering accessible and clear explanations for every problem and potential solution so that you can make informed choices.
Our team are very experienced, friendly, and always happy to answer any questions you might have — to talk to Lucid about your outsourcing needs, you can contact us here.