ABOUT US

Lucid has pioneered IT services in Tees Valley and the North East for 30 years, consistently delivering business value with the latest technology.

YOUR TRUSTED SOURCE IN IT SERVICES & SUPPORT

Lucid is a way of thinking, a clear and concise dedication to providing joined up business technology solutions with no hidden extras. It’s a way of looking at each project with a unique perspective, condisering every minute aspect of our clients business and then providing the right solution, delivered to the highest possible standard.

Dean Clarke Managing Director

OUR MISSION

To deliver the right technology solutions to your business through exceptional customer service, proactive support and forward-thinking ideas.

VISION

Lucid’s vision is to be one of the best technology and support companies in the UK while maintaining our above and beyond attitude. Your business needs your undivided attention, we want to take away the technology problems that get in your way.

OUR VALUES

Our values are the guiding principles why we have been in business for over 30 years and how we strive to conduct our business on a daily basis. We treat everyone with honesty, integrity and professionalism with our above and beyond attitude.

OUR HISTORY

DEVELOPMENT HISTORY OF

LUCID SOLUTIONS

1989

Yarm computers was opened mainly selling computers to the public – It was not long before we got our first school contract.

1990

Went from 2 staff to 5

1997

Two new director’s appointment Paul Alsop and Glenn Lowry

1998

Management buyout of Yarm Computers and launch of YC business support and DOT UK

2000

Installed our first telecoms system and established Synergy telecoms

2000 - 2010

YC Business solutions grow to where we were dealing with over 100 business customers

2010

First CCTV system was installed – went to 10 staff

2013

Awarded IS027001

2015

Awarded IS09001

2017

New Brand was formed to bring three existing companies under one banner and Lucid Technology Solutions was born

2017

New director’s appointment – Dean Clarke has Managing director, Glenn Lowry as operations director, Paul Alsop

2018

Gained NSI approved qualification for the installation of CCTV

2019

Lucid moved from Yarm to new headquarters in Norton and opened two additional offices in Newton Aycliffe and Team Valley – went to 18 staff

2020

Cheryl Spears appointed sales director

our values HONESTY INTEGRITY PROFESSIONALISM INNOVATION COMMITMENT

These values give us the foundations we need to help you and your business.

OUR PEOPLE

GREAT SERVICE STARTS WITH A

GREAT TEAM

Lucid’s leadership team has a long history of experience and success in the

IT Support industry.

Management Team

Dean Clarke started working at Lucid in 1997 as an apprentice sales person and is now our Managing Director.  
Dean Clarke
Managing Director
Paul Alsop has worked at Lucid for 28 years and is known as mega brain as there is no technical…
Paul Alsop
Technology Director
Cheryl Spears started with the business in 2019 and became sales director within her first year. Fun fact is Cheryl…
Cheryl Spears
Sales Director
Glenn Lowry started at Lucid over 30 years ago and is our Operations director specialises in Telecoms and CCTV.
Glenn Lowry
Operations Director
Gary Elliman started at Lucid started with Lucid in 2001 and worked his way up to Technical director and is…
Gary Elliman
Technical Director

WHY US ?

WHY USE LUCID

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Quick response

We can log in to your PC or server remotely and resolve many issues immediately without the wait for a technician to travel to your location.

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Experienced

In more than 30 years of IT outsourcing, we have gained experience in a wide spectrum of technologies, industries, and application types.

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No geek speak

You deserve to have your questions answered in plain English. Our technicians will clearly explain what is happening so you understand.

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Business savvy

We design, evaluate and justify technology solutions from a thorough understanding of the business benefit for your company.

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One Stop Shop

We handle all aspects of your IT infrastructure including hardware, software management and any other related technology needs.

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100% Satisfaction Guarantee

We want you to be completely satisfied with our services. We will do whatever it takes to make you happy. No hassles, no problems.

Stop wasting time and money on technology. Contact Us Now