YOUR TRUSTED SOURCE IN IT SERVICES & SUPPORT

ISO 9001 Registered Lucid
ISO 27001 Lucid
NSI - Lucid

Lucid is a way of thinking, a clear and concise dedication to providing joined up business technology solutions with no hidden extras.  It’s a way of looking at each project with a unique perspective, condisering every minute aspect of our clients business and then providing the right solution, delivered to the highest possible standard.

Dean Clarke Managing Director

  • OUR MISSION

    To deliver the right technology solutions to your business through exceptional customer service, proactive support and forward-thinking ideas.

  • VISION

    Lucid’s vision is to be one of the best technology and support companies in the UK while maintaining our above and beyond attitude. Your business needs your undivided attention, we want to take away the technology problems that get in your way.

  • OUR VALUES

    Our values are the guiding principles why we have been in business for over 30 years and how we strive to conduct our business on a daily basis. We treat everyone with honesty, integrity and professionalism with our above and beyond attitude.

Our History

DEVELOPMENT HISTORY OF LUCID SOLUTIONS

1989

Yarm computers was opened mainly selling computers to the public – It was not long before we got our first school contract.

1990

Went from 2 staff to 5

1997

Two new director’s appointment Paul Alsop and Glenn Lowry

1998

Management buyout of Yarm Computers and launch of YC business support and DOT UK

2000

Installed our first telecoms system and established Synergy telecoms

2000 - 2010

YC Business solutions grow to where we were dealing with over 100 business customers

2010

First CCTV system was installed – went to 10 staff

2013

Awarded IS027001

2015

Awarded IS09001

2017

New Brand was formed to bring three existing companies under one banner and Lucid Technology Solutions was born

2017

New director’s appointment – Dean Clarke has Managing director, Glenn Lowry as operations director, Paul Alsop

2018

Gained NSI approved qualification for the installation of CCTV

2019

Lucid moved from Yarm to new headquarters in Norton and opened two additional offices in Newton Aycliffe and Team Valley – went to 18 staff

2020

Cheryl Spears appointed sales director 

our values

HONESTY INTEGRITY PROFESSIONALISM COMMITMENT INNOVATION

These values give us the foundations we need to help you and your business.
Our People

GREAT SERVICE STARTS WITH A GREAT TEAM

Lucid’s leadership team has a long history of experience and success in the IT Support industry.

Dean Clarke

Dean Clarke started working at Lucid in 1997 as an apprentice sales person and is now our Managing Director. 

Dean Clarke

Managing Director
Paul Alsop

Paul Alsop has worked at Lucid for 28 years and is known as mega brain as there is no technical issue he cannot solve. His official title is Technology Director.  Fun fact Paul used to be a world paintball champion.

Paul Alsop

Technology Director
Cheryl Spears

Cheryl Spears started with the business in 2019 and became sales director within her first year. Fun fact is Cheryl was a superhero she would be the wasp as she has a sting in her tail.

Cheryl Spears

Sales Director
Glenn Lowry

Glenn Lowry started at Lucid over 30 years ago and is our Operations director specialises in Telecoms and CCTV.

Glenn Lowry

Operations Director
Gary Elliman

Gary Elliman started at Lucid started with Lucid in 2001 and worked his way up to Technical director and is our onsite expert. Fun fact if he was a super hero he would be batman – as Gary puts it a regular guy just trying to help.

Gary Elliman

Technical Director
Why us?

WHY USE LUCID

  • conversations-4872_af60b258-251e-41af-b238-dfb706d7b3d4

    Quick response

    We can log in to your PC or server remotely and resolve many issues immediately without the wait for a technician to travel to your location.

  • diploma-2983_a6bb0b64-dbc1-431e-ac00-a83597982a0

    Experienced

    In more than 30 years of IT outsourcing, we have gained experience in a wide spectrum of technologies, industries, and application types.

  • messaging-app-4876_473fc710-9ecc-4785-9e78-8c9f00ae9498

    No geek speak

    You deserve to have your questions answered in plain English. Our technicians will clearly explain what is happening so you understand.

  • flag-2979_1fd1d414-4b4f-4887-a94a-493ba8e0b0c7

    Business savvy

    We design, evaluate and justify technology solutions from a thorough understanding of the business benefit for your company.

  • source-code-1900_d2c3a8cb-9d49-47a9-aa2d-152f24e446d6

    One Stop Shop

    We handle all aspects of your IT infrastructure including hardware, software management and any other related technology needs.

  • happy-emoji-2947_45d5bb03-c67d-4e73-a316-a5e7f4a9f2f7

    100% Satisfaction Guarantee

    We want you to be completely satisfied with our services. We will do whatever it takes to make you happy. No hassles, no problems.

Stop wasting time and money on technology. Contact Us Now