ABOUT US
Lucid has pioneered IT services in Tees Valley and the North East for 30 years, consistently delivering business value with the latest technology.
YOUR TRUSTED SOURCE IN IT SERVICES & SUPPORT
Lucid is a way of thinking, a clear and concise dedication to providing joined up business technology solutions with no hidden extras. It’s a way of looking at each project with a unique perspective, condisering every minute aspect of our clients business and then providing the right solution, delivered to the highest possible standard.
Dean Clarke Managing Director
OUR MISSION
To deliver the right technology solutions to your business through exceptional customer service, proactive support and forward-thinking ideas.
VISION
Lucid’s vision is to be one of the best technology and support companies in the UK while maintaining our above and beyond attitude. Your business needs your undivided attention, we want to take away the technology problems that get in your way.
OUR VALUES
Our values are the guiding principles why we have been in business for over 30 years and how we strive to conduct our business on a daily basis. We treat everyone with honesty, integrity and professionalism with our above and beyond attitude.
OUR HISTORY
DEVELOPMENT HISTORY OF
LUCID SOLUTIONS
1989
Yarm computers was opened mainly selling computers to the public – It was not long before we got our first school contract.
1990
Went from 2 staff to 5
1997
Two new director’s appointment Paul Alsop and Glenn Lowry
1998
Management buyout of Yarm Computers and launch of YC business support and DOT UK
2000
Installed our first telecoms system and established Synergy telecoms
2000 - 2010
YC Business solutions grow to where we were dealing with over 100 business customers
2010
First CCTV system was installed – went to 10 staff
2013
Awarded IS027001
2015
Awarded IS09001
2017
New Brand was formed to bring three existing companies under one banner and Lucid Technology Solutions was born
2017
New director’s appointment – Dean Clarke has Managing director, Glenn Lowry as operations director, Paul Alsop
2018
Gained NSI approved qualification for the installation of CCTV
2019
Lucid moved from Yarm to new headquarters in Norton and opened two additional offices in Newton Aycliffe and Team Valley – went to 18 staff
2020
Cheryl Spears appointed sales director
our values
These values give us the foundations we need to help you and your business.
OUR PEOPLE
GREAT SERVICE STARTS WITH A
GREAT TEAM
Lucid’s leadership team has a long history of experience and success in the
IT Support industry.
Management Team
Dean Clarke started working at Lucid in 1997 as an apprentice sales person and is now our Managing Director.
Dean Clarke
Paul Alsop has worked at Lucid for 28 years and is known as mega brain as there is no technical…
Paul Alsop
Cheryl Spears started with the business in 2019 and became sales director within her first year. Fun fact is Cheryl…
Cheryl Spears
Glenn Lowry started at Lucid over 30 years ago and is our Operations director specialises in Telecoms and CCTV.
Glenn Lowry
Gary Elliman started at Lucid started with Lucid in 2001 and worked his way up to Technical director and is…
Gary Elliman
WHY US ?
WHY USE LUCID
Quick response
We can log in to your PC or server remotely and resolve many issues immediately without the wait for a technician to travel to your location.
Experienced
In more than 30 years of IT outsourcing, we have gained experience in a wide spectrum of technologies, industries, and application types.
No geek speak
You deserve to have your questions answered in plain English. Our technicians will clearly explain what is happening so you understand.
Business savvy
We design, evaluate and justify technology solutions from a thorough understanding of the business benefit for your company.
One Stop Shop
We handle all aspects of your IT infrastructure including hardware, software management and any other related technology needs.
100% Satisfaction Guarantee
We want you to be completely satisfied with our services. We will do whatever it takes to make you happy. No hassles, no problems.
