Consistent IT Costs – No surprise charges
You can scale your IT Costs according to your requirements and only pay for what you need. Whether that be increasing or decreasing staff.
AI-Powered Business Phone Systems
Smarter Communications for Every Business
A modern business phone system should do more than connect one person to another. Lucid Technology Solutions designs, deploys and manages AI-powered communications systems that can route calls intelligently, transcribe conversations, create useful summaries, surface commercial insight and automate routine follow-up.
Whether you are a growing North East business, a multi-site organisation or a distributed team, we configure the system around your people, workflows and customer journey – then support it as an ongoing managed service.
Book Your Free AI-Powered Business Phone Systems Consultation Today
Find Out MoreWhat Makes an AI Business Phone System Different
Traditional phone systems are built primarily to connect calls. AI-powered systems add intelligence before, during and after the conversation. They help callers reach the right person, reduce manual note-taking, reveal patterns across customer interactions and trigger workflows automatically.
- Smart call handling: intelligent routing, natural-language call menus and out-of-hours handling.
- AI call transcription: searchable text, speaker identification and automatic call summaries.
- Call analytics: sentiment, keyword and outcome signals across business conversations.
- Communication automation: missed-call recovery, CRM updates and follow-up workflows.
Reliability Comes Before Novelty
AI is only valuable when the underlying communications platform is dependable. Lucid combines established cloud communications technology with careful design, managed deployment and ongoing support. We do not simply enable features and leave the customer to work out the rest.
Our team plans the migration, configures call flows, manages number porting, supports users and continually improves the system as the business changes.
Powered by Wildix – Delivered by Lucid
These capabilities are delivered through Wildix, a cloud-based unified communications platform available through authorised partners. Lucid configures, deploys and supports Wildix for organisations across the North East and the wider UK.
So Why Lucid?
Frequently Asked Questions
Is call transcription GDPR compliant?
It can be configured to support UK GDPR obligations, but each organisation must determine its lawful basis, caller notification, retention periods and access controls.
How long does deployment take?
Timescales depend on user numbers, number porting, integrations and the complexity of the call flows. Lucid provides a deployment plan after discovery.
Can it replace a receptionist?
It can handle defined tasks such as routing, message capture, common questions and out-of-hours enquiries. Complex, sensitive or high-value conversations can still be transferred to a person.
Can it work with our CRM?
Integration may be possible through native connectors, APIs or workflow tools. Lucid assesses the required data flow before confirming the integration design.
How is it different from a contact-centre platform?
Contact-centre platforms are commonly designed for large agent teams and complex enterprise deployments. An AI business phone system can provide many of the same core capabilities in a package better suited to SMEs and multi-site organisations.
What is an AI business phone system?
It combines cloud voice communications with features such as intelligent routing, transcription, analytics and automated workflows. The exact functionality depends on the platform, licensing and configuration.
Couldn’t find your answer? Ask us a question
6 Reasons to use Lucid as your
technology partner
Why Choose Lucid
Your business runs on Technology, and you don’t always have the time or the expertise to manage it. We excel at helping you with anything to do with business technology…so you can focus on running your business.
Quick response
We can log in to your PC or server remotely and resolve many issues immediately without the wait for a technician to travel to your location.
Experienced
In more than 30 years of IT outsourcing, we have gained experience in a wide spectrum of technologies, industries, and application types.
No geek speak
You deserve to have your questions answered in plain English. Our technicians will clearly explain what is happening so you understand.
Business savvy
We design, evaluate and justify technology solutions from a thorough understanding of the business benefit for your company.
One Stop Shop
We handle all aspects of your IT infrastructure including hardware, software management and any other related technology needs.
100% Satisfaction Guarantee
We want you to be completely satisfied with our services. We will do whatever it takes to make you happy. No hassles, no problems.
Stop wasting time and money on technology. Discuss your IT Support needs today
Book a free Wildix demonstration with Lucid Technology Solutions
We will review your current phone system, call workflows, integrations and support requirements, then demonstrate the parts of Wildix that are relevant to your business.
Some kind words from our AI-Powered Business Phone Systems clients
Testimonials
Finding the right IT partner can be a challenge, so see what our clients are saying
We work in Google suite and didn’t realise there was no backup for any documents that go missing. I had recently lost a very significant financial document for my business that took many hours to recreate, which I am sure everyone can appreciate, as a business owner, we have precious little time already, without having to back track for a year’s worth of data! So hearing that the IT Support team at Lucid could help us with a solution was a no brainer, in less than 24 hours we were sorted.
“Lucid technology are our IT support, we find their services and knowledge first class. Lucid are always on hand to help us with any issues we may face from designing a website to fixing our server. We would be lost without them at the end of the telephone. The team at lucid are excellent in the service they provide to us and will continue to use them for many years to come.”
“Three cameras installed during opening hours with minimal disruption to the shop. High quality and excellent service. Since having the cameras installed, we have had a security issue and the police have commented on the high quality of the camera recordings.”
After deleting over a years worth of work in error from my laptop Lucid came to the rescue and recovered all my data within 24 hours! Paul and his team are excellent at what they do and the communication I received was excellent. I’ve since instructed Lucid to provide ongoing IT support for my company and for a really fair price I now have total peace of mind and confidence my work is safe. Thanks again!!
“Highly professional and prompt service. The lucid IT Support team have looked after our network for a few years now and nothing is too small a problem for them to solve. I would recommend them to anyone who has any number of PCs.”
Great company to work with. We outsource our IT support to them and they’ve proven themselves right from the start. Quick to respond and fix issues. In this era of hacking and companies being held to ransom via IT attacks value their advice in keeping our systems protected and safe. Highly recommend.
“We would like to thank you for the excellent and professional service you and your team at Lucid Technology Solutions have provided. Lucid Technology Solutions has provided peace of mind. The on-boarding team at Lucid from the Finance team to the IT Support team have made everything easy and seamless, so a big Thank You to the Lucid Team.”