COMPLAINTS & ABUSE
If you have any complaints or disputes please contact us on 01642 792567 or email email@example.com
For abuse complaints relating to scam emails, spamming or phishing emails please contact firstname.lastname@example.org
Complaints & Escalation Process
We like to think we get it right all the time, every time but the truth of it is everyone gets it wrong from time to time. We can only improve on our services with valid feedback from you, our customers.
If you wish to make a complaint about a service you have received, please submit an email to us at email@example.com including as much detail from the issue you have. We will acknowledge your complaint within 1 business day and aim to resolve any issues within 5 business days.
If you’re not happy with the initial outcome of your complaint, you can escalate your complaint to a manager/director by emailing firstname.lastname@example.org or writing a letter and posting it to: Lucid Technology Solutions, The Gatehouse, 84 Billingham Road, Stockton on Tees, TS20 2SA