Report a Fault


If you have any complaints or disputes please contact us on 01642 792567 or email

For abuse complaints relating to scam emails, spamming or phishing emails please contact

Complaints & Escalation Process

We like to think we get it right all the time, every time but the truth of it is everyone gets it wrong from time to time. We can only improve on our services with valid feedback from you, our customers.

If you wish to make a complaint about a service you have received, please submit an email to us at including as much detail from the issue you have. We will acknowledge your complaint within 1 business day and aim to resolve any issues within 5 business days.

If you’re not happy with the initial outcome of your complaint, you can escalate your complaint to a manager/director by emailing or writing a letter and posting it to: Lucid Technology Solutions, The Gatehouse, 84 Billingham Road, Stockton on Tees, TS20 2SA