WHAT ARE YOU LOOKING FOR?

It can be configured to support UK GDPR obligations, but each organisation must determine its lawful basis, caller notification, retention periods and access controls.

Timescales depend on user numbers, number porting, integrations and the complexity of the call flows. Lucid provides a deployment plan after discovery.

It can handle defined tasks such as routing, message capture, common questions and out-of-hours enquiries. Complex, sensitive or high-value conversations can still be transferred to a person.

Integration may be possible through native connectors, APIs or workflow tools. Lucid assesses the required data flow before confirming the integration design.

Contact-centre platforms are commonly designed for large agent teams and complex enterprise deployments. An AI business phone system can provide many of the same core capabilities in a package better suited to SMEs and multi-site organisations.

It combines cloud voice communications with features such as intelligent routing, transcription, analytics and automated workflows. The exact functionality depends on the platform, licensing and configuration.

We pride ourselves on being “ecosystem agnostic”: whether you use Google Apps or Office365, Windows or Mac, Android or iOS, we will support your team. Need to install a server onsite or host one virtually on Amazon or Azure? We will support you. Need to transition from one ecosystem to another? We’ll be there for you.

No problem! We offer scalable solutions that can be tailored to meet your specific needs. Whether you need a full package of managed IT services and consulting, security solutions or service desk support, Lucid makes it simple with an affordable and customized flat rate service plan.

When possible, write down any information about error messages and take screen shots your issue. Next, attempt to recreate the issue. Often times, it helps to close the program and restart the computer to reset the system, and possibly resolve the problem.

We work with each client to establish specific expectations. Our measurable service levels specify clear consequences for not living up to agreed-upon expectations.

Simply put, Lucid Managed IT Services means we take care of your entire information technology requirement. We manage all your hardware and software sourcing, installation, technical support, and IT staffing needs. It also means Lucid acts as your go-to consultancy and support team, providing scheduled maintenance and upgrading of your systems, along with emergency assistance to keep your business up and running.

Flat-rate billing gives you the ability to budget your IT expenses so you can better focus on your core business goals. We customize each service package for your unique business, so you only pay for what you need. Lucid serves as your “one stop shop” for all your managed IT services needs. And we do it all for one fixed monthly cost – We Don’t Profit from your Pain!

Our service model uses a fixed monthly fee, which is based on the size and complexity of your particular network. Once contracted, your Managed IT Services will cover maintenance and support for every component of your network, providing you with peace of mind and the ability to accurately forecast your IT maintenance costs.

Managed IT Services Contracts vary by provider. Some providers offer month-to-month programs, while others require a multi-year contract. Some have a very high startup cost and lower monthly, while others require a multi-year contract. Some have a very high startup cost and lower monthly, while others offer a middle of the road monthly cost and spread the cost of startup over the term of the agreement.

Cloud backup also known as Online Backup is the process where your onsite backups are transferred to an offsite server every night. The server is located in a secure data centre in Perth. Cloud Backup replaces the need for someone to take a backup home each night. It is more secure, reliable and easier to manage and monitor.

First and foremost, you never want to go without security protection on your computer. Free Anti-Virus has very low detection rates. Give us a call and we will be happy to inform you of the latest security software we recommend and sell to all our clients for Spyware, Malware and Virus protection.