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Enabling your team to work from virtually anywhere, anytime and from any device with an Internet connection.
Is the cloud right for you? Our team are here to help with this key decisions. This technology has become one of the fastest growing in recent years. It is increasingly becoming a popular choice for businesses of all sizes.
We are able to advise clients on the potential solutions, whether you’re looking at a private, hybrid or public cloud. Our team are able to explain the various options. We can deliver everything from a full private cloud solution to a hybrid solution. A hybrid solution is where a client retains an element of infrastructure and services on premise.
Our experts offer fully impartial advice. As an IT company, we recognise it is not a best fit for many of our clients. As a result, all our advice is given in easy to understand terms. All advise is based upon our extensive experience in this field.
With our Cloud Solutions we offer:
– Virtual IT Department to manage and monitor your network
– Instant access to your dedicated IT Support helpdesk team
– Fully inclusive contracts covering site visits and complete support
– Regular site visits for routine systems maintenance and support
– Monthly system performance reports
– Warranty management for all equipment
I want to say a huge thank you to Paul and his team for their amazing efforts and hard work in supplying the firm with a new telephone system. Late on Thursday evening our entire telephone system crashed. I contacted Paul and within an hour one of his team were at our office to look at the problem. It soon became apparent that the system was broken beyond repair and an entire new system was required. Paul spent hours that evening contacting BT on our behalf to get the calls diverted.
Woah! We are absolutely blown away with Lucids customer service! It was time to add another PC to our edit suites at Wanderland… but being video production, AND being Chloë Clover, we didn’t want any standard PC. We needed some mad high spec, custom built, crazy-fast spaceship which we couldn’t just buy in a normal computer shop. We most definitely don’t have the knowledge (or time) to build one ourselves, but luckily for us, Paul at Lucid knew EXACTLY what we needed.
As a company that delivers excellent customer service and helps solve their client's issues in a prompt and efficient manner, We do HR Limited needs to be sure they use suppliers who share the same ethos. That is why I can highly recommend you and your team for the management of our I.T. network. The team who manage technical support are courteous and efficient, raising tickets and taking action as soon as is reasonably practicable.
As you are aware, you and your company were my first and only choice for IT support when my business expanded out of its serviced office premises into Kingsway House five years ago. Since then you have installed and managed our network, supplied our hardware and software, managed our broadband connectivity, backed up our network (which was a lifesaver when I deleted a large part of our files from the server!).
Yarm D.I.Y is situated on the high street and is recognised by many for our garden ornaments and garden furniture displayed outside. On Friday 17th August, two members of the public casually walked passed our store, picking up an ornament each and attempted to disguise them under their coats. Following the event, we noticed that Lucid Technology Solutions have CCTV cameras displayed in the window of their office.
We contacted Iain at Lucid Technology Solutions to see if he could help in installing and supporting additional telephone/internet cables at our office. The company that we had used for a number of years had ceased trading and having made enquiries with other companies we were getting nowhere. Two other companies told us that it was not possible for them to support our systems and install additional cables unless we used them as our supplier for the telephone lines.
Since September 1998 Lucid (formerly YC Business Solutions) have provided Casper Shipping Ltd with an excellent outsourced IT support service. During that time they have been there every step of the way to offer advice and support for all our IT needs. Lucid have been a fundamental partner in our IT Network and as such have assisted us in the expansion of our business as we have moved from several small independent networks to a more integrated IT infrastructure.
