OUTSOURCED IT SUPPORT CAN DELIVER FINANCIAL SAVINGS AS WELL AS INCREASED SKILL SET AND FLEXIBILITY TO YOUR BUSINESS.
Staff and clients now expect almost constant connection to IT services. A well-designed and maintained IT Infrastructure can deliver this.
The Lucid process starts by adopting your network with a full IT Security Audit. After that, our team will look at your current IT processes and procedures. We also put in place a series of ongoing maintenance and monitoring tasks, carried out continuously on the network. PC, Laptops and Servers are monitored and audited, ensuring peak performance.
WITH OUR OUTSOURCED IT SUPPORT WE OFFER:
– A Virtual IT Department to manage and monitor your network.
– Instant access to your dedicated IT Support help desk team.
– Fully inclusive contracts covering site visits and complete support.
– Regular site visits for routine systems maintenance and support.
– All Servers and workstations monitored 24/7.
– Monthly system performance reports.
– Warranty management for all equipment.
Our team focus on making your network work as efficiently as possible, reducing downtime. If problems do occur our monitoring system is designed to detect these issues quickly. Our engineers will then be working on fixing the problem before your are even aware that a problem exists.
Contact us for a free network health check and report.
I want to say a huge thank you to Paul and his team for their amazing efforts and hard work in supplying the firm with a new telephone system. Late on Thursday evening our entire telephone system crashed. I contacted Paul and within an hour one of his team were at our office to look at the problem. It soon became apparent that the system was broken beyond repair and an entire new system was required. Paul spent hours that evening contacting BT on our behalf to get the calls diverted.
Woah! We are absolutely blown away with Lucids customer service! It was time to add another PC to our edit suites at Wanderland… but being video production, AND being Chloë Clover, we didn’t want any standard PC. We needed some mad high spec, custom built, crazy-fast spaceship which we couldn’t just buy in a normal computer shop. We most definitely don’t have the knowledge (or time) to build one ourselves, but luckily for us, Paul at Lucid knew EXACTLY what we needed.
As a company that delivers excellent customer service and helps solve their client's issues in a prompt and efficient manner, We do HR Limited needs to be sure they use suppliers who share the same ethos. That is why I can highly recommend you and your team for the management of our I.T. network. The team who manage technical support are courteous and efficient, raising tickets and taking action as soon as is reasonably practicable.
As you are aware, you and your company were my first and only choice for IT support when my business expanded out of its serviced office premises into Kingsway House five years ago. Since then you have installed and managed our network, supplied our hardware and software, managed our broadband connectivity, backed up our network (which was a lifesaver when I deleted a large part of our files from the server!).
Yarm D.I.Y is situated on the high street and is recognised by many for our garden ornaments and garden furniture displayed outside. On Friday 17th August, two members of the public casually walked passed our store, picking up an ornament each and attempted to disguise them under their coats. Following the event, we noticed that Lucid Technology Solutions have CCTV cameras displayed in the window of their office.
We contacted Iain at Lucid Technology Solutions to see if he could help in installing and supporting additional telephone/internet cables at our office. The company that we had used for a number of years had ceased trading and having made enquiries with other companies we were getting nowhere. Two other companies told us that it was not possible for them to support our systems and install additional cables unless we used them as our supplier for the telephone lines.
Since September 1998 Lucid (formerly YC Business Solutions) have provided Casper Shipping Ltd with an excellent outsourced IT support service. During that time they have been there every step of the way to offer advice and support for all our IT needs. Lucid have been a fundamental partner in our IT Network and as such have assisted us in the expansion of our business as we have moved from several small independent networks to a more integrated IT infrastructure.
