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A way of thinking, a way of providing business technology solutions with absolute clarity.

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VOIP Phone Systems

For one monthly payment we can offer all of the below:

5000 minutes per handset to 01, 02, 03 & 07 numbers

FREE Cord or Cordless Handset (3 year contract only)

FREE Auto Attendant

FREE Hunt Groups

FREE Voicemail to Email

FREE Voicemail to Email

Soft Phone & Mobile App

Optional Call Recording for up to 7 years

**Quantity discounts may apply**

Telecoms Explained

Auto Attendant

Auto Attendant

Provides the caller with a call routing option (e.g. Press 1 for Sales, 2 for…). This can also be used to inform callers of opening hours if closed.

Hunt Groups

Hunt Groups

When a call comes into the business, each phone in the Group will ring in a continual order until the call is answered.

 

 

Voicemail to Email

Voicemail to Email

Never miss a voicemail again. Have your voicemails, delivered to your inbox.

 

 

 

Music On Hold

Music On Hold

The practice of playing recorded music to fill the silence that would be heard by telephone callers who have been placed on hold.

Soft Phone

Soft Phone

Allows the use of a phone line without a handset, via their desktop or laptop PC. Keeping your staff connected.

 

 

Mobile App

Mobile App

Bringing your Landline to your mobile by integrating it with our soft phone application. Have access to the features from any location.

Phone System Options

Option 1: Yealink W52P Cordless Handset

Key Features:

  • Up to 5 VoIP solution and 4 simultaneous calls
  • Cat-iq2.0, HD Voice (G.722), PoE Class 1
  • Expandable up to 5 DECT cordless handsets
  • 1.8″128×160 TFT colour display
  • 10 hours talk time, 100 hours standby time
  • Range up to 50m indoors and 300m outdoors

Option 2: Yealink T46G Cord Handset

Key Features:

  • Dual port Gigabit Ethernet, Power over Ethernet
  • 4″ x 3″ TFT-LCD, 16.7M colours, Intuitive user interface
  • HD Voice: HD Codec, HD speaker, HD handset
  • 16 VoIP accounts, BLF/BLA, IPV6, Open VPN
  • Supports Bluetooth Headsets

Contact Us

I want to say a huge thank you to Paul and his team for their amazing efforts and hard work in supplying the firm with a new telephone system. Late on Thursday evening our entire telephone system crashed. I contacted Paul and within an hour one of his team were at our office to look at the problem. It soon became apparent that the system was broken beyond repair and an entire new system was required. Paul spent hours that evening contacting BT on our behalf to get the calls diverted.

Cygnet Law

Woah! We are absolutely blown away with Lucids customer service! It was time to add another PC to our edit suites at Wanderland… but being video production, AND being Chloë Clover, we didn’t want any standard PC. We needed some mad high spec, custom built, crazy-fast spaceship which we couldn’t just buy in a normal computer shop. We most definitely don’t have the knowledge (or time) to build one ourselves, but luckily for us, Paul at Lucid knew EXACTLY what we needed.

Wander Films

As a company that delivers excellent customer service and helps solve their client's issues in a prompt and efficient manner, We do HR Limited needs to be sure they use suppliers who share the same ethos. That is why I can highly recommend you and your team for the management of our I.T. network. The team who manage technical support are courteous and efficient, raising tickets and taking action as soon as is reasonably practicable.

WeDoHRLtd

As you are aware, you and your company were my first and only choice for IT support when my business expanded out of its serviced office premises into Kingsway House five years ago. Since then you have installed and managed our network, supplied our hardware and software, managed our broadband connectivity, backed up our network (which was a lifesaver when I deleted a large part of our files from the server!).

PG Legal Ltd
Jonathan Fletcher

Yarm D.I.Y is situated on the high street and is recognised by many for our garden ornaments and garden furniture displayed outside. On Friday 17th August, two members of the public casually walked passed our store, picking up an ornament each and attempted to disguise them under their coats. Following the event, we noticed that Lucid Technology Solutions have CCTV cameras displayed in the window of their office.

Yarm D.I.Y
Gary I'Anson

We contacted Iain at Lucid Technology Solutions to see if he could help in installing and supporting additional telephone/internet cables at our office. The company that we had used for a number of years had ceased trading and having made enquiries with other companies we were getting nowhere. Two other companies told us that it was not possible for them to support our systems and install additional cables unless we used them as our supplier for the telephone lines.

Cygnet Law

Since September 1998 Lucid (formerly YC Business Solutions) have provided Casper Shipping Ltd with an excellent outsourced IT support service. During that time they have been there every step of the way to offer advice and support for all our IT needs. Lucid have been a fundamental partner in our IT Network and as such have assisted us in the expansion of our business as we have moved from several small independent networks to a more integrated IT infrastructure.

Casper Shipping Ltd