Terms and Conditions

Terms and conditions of use

Introduction

These terms and conditions apply between you, the User of this Website (including any sub-domains, unless expressly excluded by their own terms and conditions), and Yarm Computers Ltd t/a Lucid Technology Solutions, the owner and operator of this Website. Please read these terms and conditions carefully, as they affect your legal rights. Your agreement to comply with and be bound by these terms and conditions is deemed to occur upon your first use of the Website. If you do not agree to be bound by these terms and conditions, you should stop using the Website immediately.

In these terms and conditions, User or Users means any third party that accesses the Website and is not either (i) employed by Yarm Computers Ltd t/a Lucid Technology Solutions and acting in the course of their employment or (ii) engaged as a consultant or otherwise providing services to Yarm Computers Ltd t/a Lucid Technology Solutions and accessing the Website in connection with the provision of such services.

Please read this privacy policy carefully.

Definitions and interpretation

All Content included on the Website, unless uploaded by Users, is the property of Yarm Computers Ltd t/a Lucid Technology Solutions, our affiliates or other relevant third parties. In these terms and conditions, Content means any text, graphics, images, audio, video, software, data compilations, page layout, underlying code and software and any other form of information capable of being stored in a computer that appears on or forms part of this Website, including any such content uploaded by Users. By continuing to use the Website you acknowledge that such Content is protected by copyright, trademarks, database rights and other intellectual property rights. Nothing on this site shall be construed as granting, by implication, estoppel, or otherwise, any license or right to use any trademark, logo or service mark displayed on the site without the owner’s prior written permission.

You may, for your own personal, non-commercial use only, do the following:

You must not otherwise reproduce, modify, copy, distribute or use for commercial purposes any Content without the written permission of Yarm Computers Ltd t/a Lucid Technology Solutions.

Prohibited use

You may not use the Website for any of the following purposes:

- in any way which causes, or may cause, damage to the Website or interferes with any other person’s use or enjoyment of the Website;
- in any way which is harmful, unlawful, illegal, abusive, harassing, threatening or otherwise objectionable or in breach of any applicable law, regulation, governmental order;
- making, transmitting or storing electronic copies of Content protected by copyright without the permission of the owner.

Registration

You must ensure that the details provided by you on registration or at any time are correct and complete.
You must inform us immediately of any changes to the information that you provide when registering by updating your personal details to ensure we can communicate with you effectively.
We may suspend or cancel your registration with immediate effect for any reasonable purposes or if you breach these terms and conditions. You may cancel your registration at any time by informing us in writing to the address at the end of these terms and conditions. If you do so, you must immediately stop using the Website. Cancellation or suspension of your registration does not affect any statutory rights.

UK Domain Name Registrations

All .UK domain name Applications are at the discretion of the registry in accordance with their terms and conditions. for full terms see https://nominet.uk/uk-registry/uk-policy/

Links to other websites

This Website may contain links to other sites. Unless expressly stated, these sites are not under the control of Yarm Computers Ltd t/a Lucid Technology Solutions or that of our affiliates.
We assume no responsibility for the content of such Websites and disclaim liability for any and all forms of loss or damage arising out of the use of them.
The inclusion of a link to another site on this Website does not imply any endorsement of the sites themselves or of those in control of them.

Privacy Policy and Cookies Policy

Use of the Website is also governed by our Privacy Policy and Cookies Policy, which are incorporated into these terms and conditions by this reference.

Availability of the Website and disclaimers

Any online facilities, tools, services or information that Yarm Computers Ltd t/a Lucid Technology Solutions makes available through the Website (the Service) is provided “as is” and on an “as available” basis. We give no warranty that the Service will be free of defects and/or faults. To the maximum extent permitted by the law, we provide no warranties (express or implied) of fitness for a particular purpose, accuracy of information, compatibility and satisfactory quality. Yarm Computers Ltd t/a Lucid Technology Solutions is under no obligation to update information on the Website.
Whilst Yarm Computers Ltd t/a Lucid Technology Solutions uses reasonable endeavours to ensure that the Website is secure and free of errors, viruses and other malware, we give no warranty or guaranty in that regard and all Users take responsibility for their own security, that of their personal details and their computers.
Yarm Computers Ltd t/a Lucid Technology Solutions accepts no liability for any disruption or non-availability of the Website.
Yarm Computers Ltd t/a Lucid Technology Solutions reserves the right to alter, suspend or discontinue any part (or the whole of) the Website including, but not limited to, any products and/or services available. These terms and conditions shall continue to apply to any modified version of the Website unless it is expressly stated otherwise.

Limitation of liability

Nothing in these terms and conditions will: (a) limit or exclude our or your liability for death or personal injury resulting from our or your negligence, as applicable; (b) limit or exclude our or your liability for fraud or fraudulent misrepresentation; or (c) limit or exclude any of our or your liabilities in any way that is not permitted under applicable law.
We will not be liable to you in respect of any losses arising out of events beyond our reasonable control.
To the maximum extent permitted by law, Yarm Computers Ltd t/a Lucid Technology Solutions accepts no liability for any of the following:

- any business losses, such as loss of profits, income, revenue, anticipated savings, business, contracts, goodwill or commercial opportunities;
- loss or corruption of any data, database or software;
- any special, indirect or consequential loss or damage.

General

You may not transfer any of your rights under these terms and conditions to any other person. We may transfer our rights under these terms and conditions where we reasonably believe your rights will not be affected.
These terms and conditions may be varied by us from time to time. Such revised terms will apply to the Website from the date of publication. Users should check the terms and conditions regularly to ensure familiarity with the then current version.
These terms and conditions together with the Privacy Policy and Cookies Policy contain the whole agreement between the parties relating to its subject matter and supersede all prior discussions, arrangements or agreements that might have taken place in relation to the terms and conditions.
The Contracts (Rights of Third Parties) Act 1999shall not apply to these terms and conditions and no third party will have any right to enforce or rely on any provision of these terms and conditions.
If any court or competent authority finds that any provision of these terms and conditions (or part of any provision) is invalid, illegal or unenforceable, that provision or part-provision will, to the extent required, be deemed to be deleted, and the validity and enforceability of the other provisions of these terms and conditions will not be affected.
Unless otherwise agreed, no delay, act or omission by a party in exercising any right or remedy will be deemed a waiver of that, or any other, right or remedy.
This Agreement shall be governed by and interpreted according to the law of England and Wale sand all disputes arising under the Agreement (including non-contractual disputes or claims) shall be subject to the exclusive jurisdiction of the English and Welsh.

Yarm Computers Ltd t/a Lucid Technology Solutions details

Yarm Computers Ltd t/a Lucid Technology Solutions is a company incorporated in England and Wales with registered number 03623613 whose registered address is The Gatehouse, 84 Billingham Rd, , County Durham, TS20 2SA and it operates the Website co.uk. The registered VAT number is 708659209.

Terms and Conditions specific to the provision of Telecommunication Services

Service

This agreement concerns the provision by Lucid Technology Solution (Lucid) to you the customer (you) of one or more of Lucid telecommunications services. Lucid will provide you with the service(s) as specified on the Application form subject to the provisions of this agreement. Lucid may vary how these services are provided if Lucid wishes to maintain or improve their quality or needs to do so in order to comply with any applicable law or regulation.
Where the service is Calls, Line Rental, Broadband, Leased Line, Dedicated Internet Circuit or Inbound Solutions, the provisions
in this Agreement specific to that service shall apply and if they conflict with any provision elsewhere in the Agreement, the specific provisions shall prevail.
You acknowledge that certain services are incompatible with the calls and line service available from British Telecommunications Plc (BT) and such incompatible services are excluded from Lucid’s services. You also acknowledge that some technical limitations within the network used to provide the services may not become apparent until the service has been operating for some time and if that occurs the service may need to be temporarily withdrawn in which case you will receive a pro rata rebate of the relevant charges paid by you in advance of the withdrawal.
If you want the connection point for the service ( ie, the terminal block, socket for a removable plug, distribution frame or other device which connects your equipment to an exchange line) to be moved to another place within your site, Lucid may agree to this subject to your paying Lucid’s applicable charge. At Lucid’s request you will arrange for your equipment to be reprogrammed by your maintainer in accordance with instructions given by Lucid but Lucid will not bear any responsibility for such reprogramming.

Duration

Any service other than Calls, Line Rental, Broadband and
Inbound Solutions will be provided on the basis of a 24 month initial period from the date you sign the Application Form with the same provisions for automatic renewal unless terminated by proper notice as are applicable to the Broadband service.

Charges

Lucid charges you for using the services covered by this agreement. Initially you are charged at the rates specified on the application form or published in our price lists. If the prices for any products which Lucid acquires from its suppliers and which form part of the Services provided under the Supply Agreement are increased for any reason (for example (but without limitation) pursuant to a direction or decision of Ofcom), Lucid reserves the right to increase its Charges for the Services accordingly. Please note:

Charges are calculated from data recorded by us and not from your own records.
Where a direct debit is unpaid due to insufficient funds or cancellation, a £5 administration charge will be included on your next monthly bill.
A charge of up to £20 will be added to your next bill to reinstate services barred due to non-payment of an invoice.
All Lucid charges (whether referred to in the Application Form, this Agreement or elsewhere) are subject to VAT at the prevailing rate.
Lucid will charge £110 to reinstate lines that have been ceased due to non-payment.

Payment Terms

If any payment is not made in cleared funds by the due date then in addition to other rights and remedies Lucid reserves the right to require that all future payments are made by monthly variable direct debits and if you refuse to set up a direct debit arrangement in these circumstances Lucid can terminate the Agreement.
You will be notified of any problems with your payments or direct debit instructions.
Payments are to be made by you without set-off or deduction and if you fail to pay any sum due, we shall be entitled to charge interest on the amount due at the rate of four percent (4%) above the Bank of England official bank rate paid on commercial bank reserves prevailing from time to time calculated from the due date until collection.
Cancellation of the direct debit does not constitute notice of cancellation on termination of the contract.
You are protected at all times by the direct debit guarantee as detailed on Lucid’s website www.Lucidtelecoms.com
Lucid reserves the right to charge a £5.00 administration fee for payments tendered by means other than direct debit. Lucid reserves the right to increase this amount without notice.
Lucid reserves the right to perform a credit check with no prior notice on you, and to pass your credit history with Lucid on to the credit agencies and/or the Court.
Lucid reserves the right to request from you at any time a deposit, paid in advance, should periodical credit checks reveal an insufficient credit scoring or County Court Judgement or if unusual usage and call charges are incurred. Should this request not be met within 30 days of notification by Lucid, Lucid reserves the right to terminate the contract and to demand full and immediate payment of any outstanding balance.
Lucid may, at its sole discretion and at any time, impose a credit limit on your account. Any credit limit imposed can be amended without prior notice. If you exceed any such credit limit, Lucid may demand immediate payment of the charges and/or suspend the service; and you will still be responsible for all charges incurred including those exceeding the credit limit.
Lucid will charge a £199 disconnection fee should your agreement with Lucid be terminated due to your non-payment.

Pricing

All call types where prices are not listed on the Application Form will be charged at Lucid’s standard tariff prices, details of which are available on request.
Local and national calls are numbers beginning with 01 and 02 only and do not include non-geographic number (0845, 0870 etc) premium rate numbers (09xx) and internet access numbers.
Mobile calls are calls to 02, Vodafone, or EE. Calls to other network operators, unless specified otherwise in the Application Form, will be charged at Lucid’s standard tariff prices, details of which are available on request.

Your Responsibilities

You agree:

To use the services in accordance with this agreement, any instructions given by Lucid from time to time and any laws, regulations and licenses which apply to the use by you of the services.
Not to allow an alternative supplier to override or bypass Lucid’s service either through the installation of equipment or through the BTTM local exchange.
To be responsible for any engineering reprogramming costs or equipment removal costs that may be required to terminate the service of any previous supplier.
Not to use the service to transmit any material which may be abusive, offensive, obscene, indecent, menacing, defamatory or which might cause annoyance, inconvenience or needless anxiety to anyone or in order to commit a fraud or other criminal offence.
Not to transfer or agree to transfer any number provided to you for use with the service, nor attempt to do so.
To the termination of your existing contract for equivalent services with your current provider and irrevocably authorise and request Lucid to cancel on your behalf any such existing contract and to provide Lucid with such information as Lucid reasonably requires and to allow access to the site at which the service is to be provided for Lucid, BT or any other telecommunications supplier to Lucid and you acknowledge that Lucid cannot process the provision of the services until such information is provided and such access is allowed.
You will be responsible for providing the site conditions Lucid advises you will be required for provision of the service including electricity supply connection points and computer terminals. Lucid will not be responsible for reinstating the site after the installation work has been carried out, other than where damage has been caused by Lucid or by those for whom Lucid is responsible.
You will ensure that your equipment meets all legal and regulatory requirements and is approved for connection to the network. You must disconnect any non-compliant equipment immediately or allow Lucid to do so at your expense.
You are responsible for removing any equipment not required for or incompatible with the service and returning it to its owner. 6.10 You consent to BT or other relevant service provider disclosing to Lucid any information relating to the transfer or removal of BT’s (or other relevant service providers’) products and services that exist on the line as at the time of its transfer to Lucid

Suspension of Service

Lucid may suspend the service (without being liable to compensate you):

In the event of a local or national emergency.
To comply with a request from a government or other competent authority.
To protect or provide service to rescue or other essential services or otherwise.
To maintain the quality of Lucid’s services.
If Lucid reasonably believe that you will fail to pay any amount due to Lucid (whether or not we have issued you with an invoice) 7.6 If an event occurs which is beyond Lucid’s reasonable control.
If you break any part of this agreement.
If Lucid has good reason to suspect fraudulent activity or misuse of Lucid’s services or any other breach by you of this agreement.

Termination

The agreement may be ended immediately by you on written notice to Lucid if Lucid breaks a term of this agreement, which after written notice has not been rectified within 21 days. Either you or Lucid may end this
agreement without notice if the other stops trading or becomes insolvent or is wound up. Lucid may end this agreement on written notice to you but without needing to give you prior notice if you break any of the obligations under clause 4 (Payment) or 6 (Your Responsibilities). On termination of this agreement for whatever reason, you will:

immediately pay any outstanding invoices.
be responsible for any required engineering reprogramming costs for you to use an alternative supplier.

Liability

Neither Lucid nor you will have to compensate the other for any detrimental event beyond the other’s reasonable control.
In this agreement, events “beyond… reasonable control” include any act of God, reduction or failure of power supply, other telecommunications operators and suppliers or their equipment including access lines, act or omission of national or local government authority, war, act of terrorism, military operation, riot or delay or employee dispute.
In any event Lucid will not have to compensate you for any harm to your business, lost revenues, loss of anticipated savings, lost profits or other indirect consequential or special losses nor for any charges incurred by you with another call carrier.
Without prejudice to this Lucid’s liability to you in contract or tort arising under or in connection with this agreement shall be limited to a refund of Lucid’s line rental charges for the period during which you were unable to use the services and in no event shall Lucid’s liability to you for any event or series of connected events exceed £500 for each year commencing on the date our agreement with you comes into effect.
The service cannot be guaranteed to be fault free but Lucid will provide you with a similar standard of service as it provides to its customers generally.
Lucid does not seek to limit Lucid’s liability for death or personal injury resulting from Lucid’s negligence.
Lucid accepts no liability for claims relating to your ability to use or continue to use a particular telephone number.
Lucid accepts no liability for any charges incurred by you should your traffic be diverted to another service provider other than when this is due to a negligent act or omission on the part of Lucid.

Wholesale Line Rental (WLR)

On the WLR Service, Lucid will bill you for line rental of your BTTM line and BT OpenreachTM will continue to maintain your line and fix any faults that may occur. You acknowledge that in order to avoid delays occurring in the ordering process, Lucid will need to be notified by BTTM of any products or services presently in use on your line that are incompatible with the WLR service. BTTM is under a strict duty not to disclose information about a customer’s telephone services to a third party unless the customer has consented to such disclosure. In signing this agreement you give consent to BTTM to disclose such information to Lucid. You also give Lucid authority to act as your agent to arrange connection onto Lucid services. If Lucid is unable to take over the billing of your line rental, for whatever reason, you hereby authorise Lucid to carry your phone calls only through carrier preselection.

Carrier Pre-Selection (CPS)

CPS is the routing of your phone calls through a carrier other than BTTM. Your phone line(s) are still maintained by BTTM engineers butthe calls are carried on another network. Lucid may select and at any time change any carrier or other service provider for the purposes of providing the CPS service. In signing the Agreement you irrevocably authorise Lucid to give all notices, nominations and other authorisations necessary for Lucid to provide the CPS service.

Repairs to Service

BT OpenreachTM will continue to maintain your line and will continue to fix any faults that may occur. We will use our best endeavours to correct any defect or fault in the services provided to you as rapidly as possible. The Customer Service and Fault Notification is 0191 519 3700.
In relation to the Line Rental Service, if BT OpenreachTM charges Lucid for repairs and an engineering call out charge, which will occur if the fault is found to be a fault in or is due to damage to the customers’ equipment, Lucid reserves the right to pass on those charges to you together with its own administration charge of £25 per call out.
You should report any fault to Lucid’s customer services department, where it will be dealt with in accordance with Lucid’s fault repair service. Lucid may ask that you have your equipment checked by your own maintainer. If Lucid agrees to fix a fault that is not Lucid’s responsibility, or if no fault is found, Lucid may charge you for work carried out by Lucid at its applicable engineer’s rates.

General

You may not transfer this agreement or any rights under it without Lucid’s prior written consent.
Lucid may transfer its rights or any part of them under this agreement as it sees fit, on written notice to you.
If any provision or condition of this agreement shall be invalid or unenforceable, the remaining terms shall continue to apply. 13.4 This agreement and the documents referred to in it represent the entire contract between you and Lucid, to the exclusion of any terms subject to which you may accept, or purport to accept, the service.
Any variations (other than changes made in accordance with this agreement) shall not be effective unless in writing and signed by you and by Lucid).
If there is any inconsistency between this agreement and the Application form, the Application form shall take precedence.
Any failure by either Lucid or you to enforce any right shall not be deemed a waiver of any such right.
This Agreement is governed by English Law and the English Courts shall have exclusive jurisdiction for the purposes of determining any dispute or other matter which arises out of or in relation to this agreement.

Notices

Any notice required to be served under any of the provisions of this Agreement must be in writing. The address for service of Lucid (subject to any change notified by Lucid to you) is the address stated on your signed Application Form. Your address for service is the address set out on the most recent invoice or such address as has been subsequently notified to Lucid in accordance with this clause.
A notice will be treated as served as follows:-

- in the case of delivery by hand, on the day of delivery except that where that day is not a Working Day, or the delivery is made after 4pm, then it will be treated as served on the next Working Day
- ii) in the case of delivery by registered post or recorded delivery, on the date of delivery as proved by the proof of delivery advice issued by Royal Mail (or such other postal service providing a registered or recorded delivery service in place of or in addition to Royal Mail) iii) in the case of any other method of service, at the time of service actually proved In this clause “Working Day” means Monday to Friday but does not include Bank Holidays.

Calls

“Calls” means calls (including reverse charge calls) made on a line and a line is the apparatus forming part of the network used by Lucid to connect you to a telephone exchange.
Unless discounted or waived installation charges apply, the agreement for Calls is for a minimum of 36 months or, if it is longer, the period specified on your signed Application Form. The period starts on the date you sign the Application Form. It will be automatically renewed for a further period of 12 months and for successive further periods of 12 months after that unless either Lucid or you gives the other written notice of termination at least one month before the end of the initial or the relevant succeeding period. The General Terms and Conditions explain how notices must be served.
If Lucid discounts or waives any line installation charges then the agreement for calls will be for a minimum of 60 months rather than 36 months commencing on the date you sign the Application Form It will be automatically renewed for a further period of 12 months and for successive further periods of 12 months after that unless either Lucid or you gives the other written notice of termination at least one month before the end of the initial or the relevant succeeding period. The General Terms and Conditions explain how notices must be served.
Calls are charged at the rates set out in the Application Form but where prices are not listed on the Application Form calls will be charged at Lucid’s standard tariff prices, details of which are available on request.
If you cancel the Calls service before it is duly terminated as described above, you will have to pay whichever is the greater of: (i) £99, and

- an amount equal to the average of the Call charges for each of the last 3 complete months during which the Calls service was provided (but if there are less than 3 complete months then the average will be calculated on a weekly basis and the amount payable will be equal to 4 such average weeks). This is in addition to any other charge imposed by virtue of these Terms and Conditions.

Line Rental

“Line Rental” means the provision of apparatus forming part of the network used by Lucid to connect you to a telephone exchange. 16.2 Unless discounted or waived installation charges apply, the agreement for Line Rental is for a minimum of 36 months or, if it is longer, the period specified on your signed Application Form. The period starts on the date you sign the Application Form. It will be automatically renewed for a further period of 12 months and for successive further periods of 12 months after that unless either Lucid or you gives the other written notice of termination at least one month before the end of the initial or the relevant succeeding period. The General Terms and Conditions explain how notices must be served.
If Lucid discounts or waives any line installation charges then the agreement for Line Rental will be for a minimum of 60 months rather than 36 months commencing on the date you sign the Application Form or E-Order, It will be automatically renewed for a further period of 12 months and for successive further periods of 12 months after that unless either Lucid or you gives the other written notice of termination at least one month before the end of the initial or the relevant succeeding period. The General Terms and Conditions explain how notices must be served.
If Lucid privovide free handsets as part of a hosted telecoms solution then the agreement will run for a minimum term of 36 months unless otherwise stated. If you wish to cancel the service early then the full 36 month rentals on the system will need to be paid prior to any cancellation.
The fee for the Line Rental service is the monthly rental set out in your signed Application Form but where prices are not listed on the Application Form line rental will be charged at Lucid’s standard rates details of which are available on request.
If you cancel the Line Rental service before it is duly terminated as described above, you will have to continue paying the monthly service fee up until the end of the then current period of the Agreement, or £99, whichever is more. This is in addition to any other charge imposed by virtue of these Terms and Conditions.
In addition, if you terminate this agreement prior to the end of the period specified on the Application form and after your account has been provisioned (except if you terminate, in accordance with the provisions of this agreement, as a result of Lucid’s breach or insolvency or winding up), you will reimburse Lucid for any costs incurred in releasing you from your contractual obligations with BTTM prior to transferring you to the Lucid service (if applicable).
Where the service involves the installation of a new line, Lucid will allocate a telephone number to that line and, unless you do not require it, will arrange for one free standard entry to be made in a telephone directory published by BT or any other operator (as appropriate).
If Lucid has an appropriate agreement with your existing service provider, Lucid can provide, at your request, a telephone line using your existing number as long as:
- there are no technical reasons preventing the use of that number
- the existing service provider agrees to release the number
- you authorise Lucid to cancel on your behalf the service on the existing line using that telephone number
- you provide Lucid with sufficient information including (but not limited to) the account name, account number, service address and billing address
- you pay Lucid’s charges for number portability, and number portability is available at the site

Broadband

“Broadband” means all broadband services, including ADSL, SDSL, VDSL, FTTC and FTTP.
The agreement for Broadband is for a minimum of 36 months or, if it is longer, the period specified on your signed Application Form. The period starts on the date you sign the Application Form. It will be automatically renewed for a further period of 12 months and for successive further periods of 12 months after that unless either Lucid or you gives the other written notice of termination at least one month before the end of the initial or the relevant succeeding period. The General Terms and Conditions explain how notices must be served.
The fee for the Broadband service is the monthly service fee set out in your signed Application Form.
If you cancel the Broadband service before it is duly terminated as described above, you will have to continue paying the monthly service fee up until the end of the then current period of the Agreement, or £99, whichever is more. This is in addition to any other charge imposed by virtue of these Terms and Conditions.

Inbound Solutions

“Inbound Solutions” means services provided via Non-Geographic Numbers (NGNs), such as fax to email service, inter- active voice response, time of day/day of week routing, call queuing and outbound call recording services.
The agreement for Inbound Solutions is for a minimum of 36 months or, if it is longer, the period specified on your signed Application Form. The period starts on the date you sign the Application Form. It will be automatically renewed for a further period of 12 months and for successive further periods of 12 months after that unless either Lucid or you gives the other written notice of termination at least one month before the end of the initial or the relevant succeeding period. The General Terms and Conditions explain how notices must be served.
The fee for the Inbound Solutions service is the monthly service fee set out in your signed Application Form.
If you cancel the Inbound Solutions service before it is duly terminated as described above, you will have to continue paying the monthly service fee up until the end of the then current period of the Agreement, or £99, whichever is more. This is in addition to any other charge imposed by virtue of these Terms and Conditions.

Early Cancellation Charges

Where cancellation charges as described in Clauses 15 (Calls), 16 (Line Rental), 17 (Broadband) and 18 (Inbound Solutions) and in respect of any other service provided by Lucid apply, such cancellation charges are cumulative.

You can contact Yarm Computers Ltd t/a Lucid Technology Solutions by email on hi@lucidgrp.co.uk.