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Testimonials

What do our clients think of the services we provide? Here are some Case Studies explaining jobs that we have completed for our existing clients. We pride ourselves on providing the best possible service to businesses. If you would like to know more contact us today!

Yarm D.I.Y is situated on the high street and is recognised by many for our garden ornaments and garden furniture displayed outside. On Friday 17th August, two members of the public casually walked passed our store, picking up an ornament each and attempted to disguise them under their coats. Following the event, we noticed that Lucid Technology Solutions have CCTV cameras displayed in the window of their office. Thankfully, Lucid keep these running to show the picture quality to their customers and luckily one of these cameras faces down the high street and towards Yarm D.I.Y. Lucid supplied the footage to us which was then passed on to the Police. The Police visited Lucid and commented on the high picture quality that allowed them to successfully identify the two thieves. They have been charged with this, and the matter will go to court to address our compensation. We thank Lucid for all their help in catching the two people who stole our merchandise and appreciate their efficiency that resulted in the two being charged quickly.

Yarm D.I.Y

We contacted Iain at Lucid Technology Solutions to see if he could help in installing and supporting additional telephone/internet cables at our office. The company that we had used for a number of years had ceased trading and having made enquiries with other companies we were getting nowhere. Two other companies told us that it was not possible for them to support our systems and install additional cables unless we used them as our supplier for the telephone lines. We weren't looking to move our supplier we just wanted a company who could install additional cables and offer ongoing support. We were starting to think it was impossible. Iain and the team at Lucid arranged to visit our office really quickly and straightaway reassured us that they could help. They confirmed that we did not need to change supplier. They worked really quickly in assessing exactly what we required and have already completed some of the work in installing new cables. They did this quickly, professionally and to a high standard. There's further work to be done at the firm and Lucid have definitely got the job. Thank you from all at Cygnet. We wouldn't hesitate to recommend you to any other company requiring your services and look forward to continue working with you in the future.

Cygnet Law

Since September 1998 Lucid (formerly YC Business Solutions) have provided Casper Shipping Ltd with an excellent outsourced IT support service. During that time they have been there every step of the way to offer advice and support for all our IT needs. Lucid have been a fundamental partner in our IT Network and as such have assisted us in the expansion of our business as we have moved from several small independent networks to a more integrated IT infrastructure. We recently agreed a new three year IT partnership and I had no hesitation in making this long term commitment given our good working relationship. Their ongoing support and maintenance is both friendly and efficient, we have total confidence in their ability to respond whether a new user needs to be added, or a Server develops a problem.

Casper Shipping Ltd

As you are aware, you and your company were my first and only choice for IT support when my business expanded out of its serviced office premises into Kingsway House five years ago. Since then you have installed and managed our network, supplied our hardware and software, managed our broadband connectivity, backed up our network (which was a lifesaver when I deleted a large part of our client files from the server!), provided online, on phone and in person support and dealt with our interminable queries and requests for assistance — all this with consummate professionalism and within the constraints of our budget. I would have no hesitation in recommending you, Glenn, Dean, Gary and the rest of your team to any of my clients and customers in need of similar support.

Jonathan Fletcher
PG Legal Ltd

As a company that delivers excellent customer service and helps solve their client's issues in a prompt and efficient manner, We do HR Limited needs to be sure they use suppliers who share the same ethos. That is why I can highly recommend you and your team for the management of our I.T. network. The team who manage technical support are courteous and efficient, raising tickets and taking action as soon as is reasonably practicable. An example of such is where a recent issue with the laptop for our Finance Director which involved her being unable to login and access her emails was both time and financially critical to the company. A quick phone call to technical support resulted in your engineers taking control of her laptop remotely and resolving the system issues swiftly. I cannot thank Lucid for their support for We do HR over the past 10 years and will continue to strongly recommend them to my clients.

WeDoHRLtd