Lucid Technology Solutions is delighted to become a Wildix Partner in the North East, bringing Wildix’s AI-powered business communications technology to organisations across the region and wider UK.
As businesses increasingly look beyond traditional telephone systems, the partnership enables Lucid to provide customers across the North East and wider UK with a new generation of AI-powered business phone systems and intelligent communication tools.
By combining Lucid’s experience across managed IT, cybersecurity, telecoms and business technology with the Wildix communications platform, we can help organisations create smarter, more connected ways for their employees and customers to communicate.
Lucid Technology Solutions Becomes a Wildix Partner in the North East
The partnership with Wildix marks an important expansion of Lucid’s business communications offering.
Wildix provides a cloud-based communications platform combining business telephony, collaboration and AI-powered capabilities designed to help organisations improve customer interactions and make everyday communications more efficient.
For Lucid customers, this means access to intelligent communication tools that can help reduce administrative workload, improve responsiveness and provide greater insight into business conversations — supported by a secure, cloud-based communications platform.
Rather than simply supplying another telephone system, Lucid will work with customers to understand their users, call flows, business processes and integration requirements before designing and implementing a solution around the way their organisation actually works.
Bringing AI-Powered Business Communications to the North East
Business telephone systems have evolved significantly beyond simply making and receiving calls.
Modern AI business phone systems can introduce intelligence throughout the customer communication journey, helping organisations route calls more effectively, capture important information from conversations and automate repetitive administrative tasks.
Depending on the requirements and configuration, this can include capabilities such as:
- Intelligent call handling and routing
- AI call transcription
- Automatic conversation summaries
- Call analytics and conversation intelligence
- AI-assisted customer interactions
- Communication workflow automation
- CRM integration
- Cloud-based business telephony
- Collaboration between office, remote and mobile employees
For businesses across Middlesbrough, Stockton-on-Tees, Teesside, Darlington, Gateshead, Newcastle and the wider North East, Lucid can provide the local expertise required to design, migrate, configure and support these modern communication environments.
Why Lucid Chose Wildix
Lucid has worked with business technology and communications for decades, so choosing the right platform to develop our next generation of communications services was important.
After reviewing Wildix and seeing the technology in action, the opportunities presented by its AI and communications capabilities became particularly clear.
Lucid Technology Solutions Managing Director Paul Alsop explained:
“We’ve been aware of Wildix for some time and arranged a demo with the team to explore it further. I was impressed by just how much the solution can offer, particularly the AI capabilities and how they can be applied to some of the very specific industries that we work with. I’m looking forward to introducing this to clients and implementing it in businesses.”
For Lucid, an important part of the opportunity is being able to combine communications technology with our existing knowledge of customers’ IT environments, connectivity, cybersecurity and wider business systems.
That allows us to approach business communications as part of the customer’s wider technology strategy rather than treating the telephone system as an isolated service.
What the Lucid and Wildix Partnership Means for Businesses
The partnership brings together Wildix’s communications platform with Lucid’s technical expertise and experience supporting businesses across the North East.
Rob Loakes, Country Manager for Wildix UK & Ireland, welcomed Lucid to the Wildix partner community:
“We’re delighted to welcome Lucid Technology Solutions to the Wildix partner community. Businesses are increasingly looking beyond traditional telephony and towards AI-powered communications that deliver measurable business outcomes.”
He added that Lucid’s technical expertise and customer-first approach make the company a strong fit for Wildix and its channel model, with the two organisations helping North East businesses adopt secure and intelligent communications.
Steve Tieu, New Business Partner Development Manager at Wildix UK & Ireland, also highlighted Lucid’s experience across managed IT, cybersecurity and telecoms, together with the company’s focus on delivering value to customers.
The partnership means Lucid can provide customers with much more than licences or telephone handsets. Our role can cover the complete communications journey, including:
- Initial discovery and requirements analysis
- Business phone system design
- Call-flow and routing configuration
- Number migration and porting
- AI communications configuration
- Integration with supported business systems
- User and administrator training
- Go-live support
- Ongoing management and optimisation
AI-Powered Business Phone Systems from Lucid
One of the most exciting areas of the Wildix partnership is the opportunity to help businesses take advantage of AI-powered business phone systems.
Traditional business telephone systems primarily focus on connecting calls. Modern AI-powered communications can do considerably more.
Smarter Call Handling
Intelligent call handling can help identify what a caller needs and direct them towards the appropriate person, team or outcome.
Combined with carefully designed call queues, opening hours, overflow rules and out-of-hours handling, this can help businesses reduce missed opportunities and provide customers with a more consistent experience.
AI Call Transcription and Summaries
Business conversations contain valuable information, but much of it can be lost once the call ends.
AI call transcription can transform conversations into searchable text, while automatic summaries can help employees capture important points and follow-up actions without relying entirely on handwritten notes.
Call Analytics and Business Insight
Customer conversations can reveal recurring problems, buying signals, objections and service issues.
AI-powered call analytics and conversation intelligence can help organisations identify patterns across larger volumes of conversations, giving managers greater visibility into what customers are actually discussing with their teams.
Business Communication Automation
Communications can also become part of wider business workflows.
Depending on the systems involved and available integrations, businesses may be able to automate activities such as missed-call follow-up, notifications, CRM updates, callback requests and other repetitive communication tasks.
For businesses wanting to explore these capabilities in more detail, visit our AI Business Phone Systems service page.
Why Work with a Local Wildix Partner?
The communications platform itself is only one part of a successful business phone system.
How the system is designed, configured, migrated and supported can have a significant impact on the experience employees and customers ultimately receive.
Working with Lucid gives businesses access to a North East technology partner that can consider the communications platform alongside the organisation’s wider IT environment.
Our team can help with:
- Communications and requirements discovery
- Call-flow design
- Number porting and migration
- Network and connectivity requirements
- Microsoft and cloud environments
- Cybersecurity considerations
- Supported CRM and workflow integrations
- Employee training
- Ongoing technical support
For organisations already using Lucid for managed IT services, this can also provide a more joined-up approach to IT infrastructure, connectivity and business communications.
Wildix Partner Supporting Businesses Across the North East
Lucid Technology Solutions supports businesses throughout the North East and wider UK.
Our partnership with Wildix allows us to bring modern AI-powered communications to organisations across areas including Middlesbrough, Stockton-on-Tees, Teesside, Darlington, Durham, Gateshead, Newcastle and Sunderland.